Refund & Cancellation Policy

ClientSurge Systems provides custom AI automation setup, software configuration, workflow implementation, AI agent setup, and recurring monthly automation support services. Because our work involves custom setup, configuration, and digital service delivery, we do not accept physical returns or exchanges.

Setup fees, installation fees, and onboarding fees are generally non-refundable once work has begun. This includes account configuration, workflow planning, AI setup, automation installation, software integration, client onboarding, or implementation work performed for the customer. Monthly subscription charges may be canceled before the next billing cycle. Cancellation stops future billing but does not automatically refund prior charges.

Customers may contact ClientSurge Systems within 30 days of purchase if they believe there was a billing error, duplicate charge, service access issue, or failure to deliver the purchased service. Refund requests are reviewed case by case.

• A refund may be approved for incorrect or duplicate charges.
• A refund may be approved if ClientSurge Systems is unable to begin or deliver the purchased service.
• A refund may be denied when custom setup work has already begun or required customer access was not provided.

Customers may request cancellation of their monthly subscription by contacting support. Cancellation requests should be submitted before the next billing date. Once canceled, the customer will not be billed for future monthly service periods.

ClientSurge Systems does not sell physical goods. Returns and exchanges do not apply.